Frequently Asked Questions
Need Assistance?
Browse our Frequently Asked Questions for quick answers about account issues, ordering, and more.
For additional assistance, feel free to contact our office using the email below:
Print Center Web Submission Help
Need help navigating the Print Center Web Submission site?
Click the Help button for guidance!
The Help button provides information tailored to the specific page you’re currently viewing.
Account Questions
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To log in, use the following credentials:
- Username: First Name (space) Last Name
- Password: Your CVUSD computer login password
Note: Make sure your Domain is on “Standard Account”
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When you have a name change, please contact the Innovation and Creative Services department to update your account information. Do NOT log in with your new name before contacting ICS.
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Reach out to the Innovation and Creative Services department, and we will assist with sharing these files.
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Reach out to the Innovation and Creative Services department, and we will assist with obtaining these files.
Ordering Questions
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In the Shipping Information, there is a calendar icon next to the auto generated date. You can select an earlier or later shipping date. Turn-Around-Time charges may apply to items with shipping dates of 72 hours or less.
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Enter the number of complete pads you need—not the number of individual sheets. For example, if you need 10 pads (each with 50 sheets), you should enter a quantity of 10.
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Your files should be uploaded in PDF format. Below are two simple options for ensuring your files are uploaded as PDF:
- Download the SurePDF Driver –
- The SurePDF Driver is an application that will convert your file into PDF and upload it directly to your Print Center Account. When you go to print your file, the following option will appear:
- Call the Help Desk at x1170 to have this downloaded onto your computer.
- The SurePDF Driver is an application that will convert your file into PDF and upload it directly to your Print Center Account. When you go to print your file, the following option will appear:
- Convert your file to PDF –
- You can convert your file to PDF by going into “Print” and selecting “Microsoft Print to PDF”.
- If you need help converting your file, please call the Printing, Graphics, and Mail Services office.
- Download the SurePDF Driver –
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Special Order is used when you only have a hard copy of the item (not a digital file).
When placing your order, please include:
- The total number of pages
- The quantity you need
- Whether your hard copy is an original or a duplicate
After placing your order, print a copy of your Order Confirmation. Then provide both the confirmation and the hard copy to Printing, Graphics, and Mail Services in one of two ways:
- Send them together through district mail
- Drop them off at our office
Your hard copy will always be returned to you.
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Make sure you’re using the correct Order Site. In your cart, look for the “Order Site” drop-down menu in the top right corner. From there, you can switch between CVUSD Quick Copy, CVUSD Printing, Graphics, and Mail Services, or the Media Center.
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The best way to order items from different sites will be to create two different orders. One order should have all of your Media Center items (posters, apparel, etc.). The other order should have all of your Printing & Graphics items (programs, instructional materials, etc.) This helps ensure your orders are printed at the right sites and help prevent delays.
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This formatting is called a “bleed”— it ensures your design covers the entire page edge to edge.
For these orders, reach out to the Innovation and Creative Services team, and we’ll help you set it up.
Mailing Questions
Need help getting started with e-Certify? Click the link below for a walk through:
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Log into your e-Certify account and select “Create Tracking” from the left navigation bar. You will be able to add Certified Mail to your mailing. If you do not have an e-Certify account, please reach out to Mail Services.
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Log into your e-Certify account and select “Create Tracking” from the left navigation bar. You will be able to add tracking services to your mailing. If you do not have an e-Certify account, please reach out to Mail Services.
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Log into your e-Certify account and select “Create Tracking” from the left navigation bar. You will have the option to select the type of envelope you need for your mailing. If you do not have an e-Certify account, please reach out to Mail Services.
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Please reference the examples below: