Frequently Asked Questions

When you have a name change, please contact the Innovation and Creative Services department to update your account information. Do NOT log in with your new name before contacting ICS. 

Reach out to the Innovation and Creative Services department, and we will assist with sharing these files.

Reach out to the Innovation and Creative Services department, and we will assist with obtaining these files. 

To log in, use the following credentials:

• Username: First Name (space) Last Name
• Password: Your CVUSD computer login password

Note: Make sure your Domain is on “Standard Account”

For a step-by-step guide, click the link below:

Ordering Guide

In the Shipping Information, there is a calendar icon next to the auto generated date. You can select an earlier or later shipping date. Turn-Around-Time charges may apply to items with shipping dates of 72 hours or less. 

Your files should be uploaded in PDF format. Below are two simple options for ensuring your files are uploaded as PDF:

1. Download the SurePDF Driver –
   • The SurePDF Driver is an application that will convert your file into PDF and upload it directly to your Print Center Account. When you go to print your file, the following option will appear: 
   • Call the Help Desk at x1170 to have this downloaded onto your computer.

2. Convert your file to PDF –
   • You can convert your file to PDF by going into “Print” and selecting “Microsoft Print to PDF”. 
   • If you need help converting your file, please call the Printing, Graphics, and Mail Services office.

Special Order is used when you only have a hard copy of the item (not a digital file).

When placing your order, please include:

• The total number of pages
• The quantity you need
• Whether your hard copy is an original or a duplicate

After placing your order, print a copy of your Order Confirmation. Then provide both the confirmation and the hard copy to Printing, Graphics, and Mail Services in one of two ways:

1. Send them together through district mail
2. Drop them off at our office

Your hard copy will always be returned to you.

Enter the number of complete pads you need—not the number of individual sheets. For example, if you need 10 pads (each with 50 sheets), you should enter a quantity of 10.

Reach out to your administrator for approval of the order. 

This formatting is called a “bleed”— it ensures your design covers the entire page edge to edge.

For these orders, reach out to the Innovation and Creative Services team, and we’ll help you set it up.

Make sure you’re using the correct Order Site. In your cart, look for the “Order Site” drop-down menu in the top right corner. From there, you can switch between CVUSD Quick Copy, CVUSD Printing, Graphics, and Mail Services, or the Media Center.

The best way to order items from different sites will be to create two different orders. One order should have all of your Media Center items (posters, apparel, etc.). The other order should have all of your Printing & Graphics items (programs, instructional materials, etc.) This helps ensure your orders are printed at the right sites and help prevent delays. 

Embroidery services are offered for polos, patches, hats, and more!
For inquiries, send us an email using this link with the details below:

• Quantity
• Sizes
• Color
• Brand: Port Authority, Core365, Gildan, Sport-Tek, Jerzees, Port & Company, or Hanes

If you have a different brand in mind, please share the brand name, style, and any specifications in your email. We will do our best to find a match or a similar option.

We can also digitize your logo or artwork for embroidery purposes. Please keep in mind that depending on the order quantity, embroidery services may require a minimum lead time of four weeks.

To Recover Destiny Password:

Follett Destiny Login

1. Go to the Follett Destiny link above.
2. Click Login or select Recover Password.
3. If you select Recover Password, you will need both your Login ID and Patron ID.
4. Use the information provided above to recover your password and establish your new password.
5. Once your password is established, you can log in and access Destiny.

Please note: To recover your Destiny password, you must have your Login ID and Patron ID. If you do not have this information, your site administrator, Media/Library Assistant, or the Media Center can assist you in obtaining your Login ID and/or Patron ID.

If you have any questions or need further assistance with Destiny, please contact our office at extension 1590. You may ask for Sofia Plascencia or Troy Ingram, and we will be happy to assist you.

How to Check Out a Consumable:

1. Log in to Destiny and select “Check Out Item.”
2. Enter the student’s name or scan the student’s patron barcode.
3. Scan the ISBN barcode located on the lower-right side of the back cover of the consumable.
4. Select the “Checkout” button located to the left of the item.
5. Repeat steps 2–4 for the next student.

Please note that all consumable instructional materials provided to students are to be checked out through Destiny, just like textbooks.

Log into your e-Certify account and select “Create Tracking” from the left navigation bar. You will be able to add Certified Mail to your mailing. If you do not have an e-Certify account, please reach out to Mail Services. 

Log into your e-Certify account and select “Create Tracking” from the left navigation bar. You will be able to add tracking services to your mailing. If you do not have an e-Certify account, please reach out to Mail Services. 

Log into your e-Certify account and select “Create Tracking” from the left navigation bar. You will have the option to select the type of envelope you need for your mailing. If you do not have an e-Certify account, please reach out to Mail Services. 

Please reference the examples below: 

The CVUSD mail room is still located at the Riverside Dr. building. Please use the following address for all mail: 

5130 Riverside Dr. Chino, CA 91710