Below are some simple troubleshooting suggestions to try if there are connection issues:

Slow or lagging connection during Google Meets or Zoom calls:

• Turn off the child's camera to free up more processing power for seeing and hearing the Professor
• Leave the meeting, then click the link to get back in again
• Move your computer closer to the internet source in the house

 Trouble connecting to Google Classroom, Drive, or other Google tools:

• Verify the correct account is logged in (image in upper right corner of Google pages)